Diamond Braces’ Response to Coronavirus & COVID-19
We Are Working Hard to Keep You Safe
At Diamond Braces, our greatest priority is the health and safety of our patients, our team members and their families. As our communities respond to the outbreak of Coronavirus/COVID-19, we want to update you on the steps we’re taking to protect you and your loved ones while providing world-class orthodontic care and beautiful, healthy smiles.
Diamond Braces values every single member of our community, from our patients and their families, staff and their families, and everyone with whom we work and interact. Our hearts go out to all the families already struggling with Coronavirus, and we wish all those affected a full and swift recovery.
We are 100% to keeping everyone safe and healthy, while still providing our signature AAA orthodontic care. Diamond Braces will continue to operate with normally scheduled hours at all of our locations, while ensuring rigorous sterility and infection control procedures to keep you safe.
You can reach us 7 days a week at our main contact line: (201) 308-8181.
If you have an emergency and need to contact us immediately for any reason, email us at firstname.lastname@example.org, or text our emergency hotline: (631) 517-0577.
All Patients May Schedule Appointments Via Secure Video Conference, At No Cost
To continue serving our patients with world-class orthodontic care under new health and safety regulations, Diamond Braces is offering remote appointments via video conferencing. All existing patients and new consultations can schedule an appointment using this scheduling link. This virtual system can be used for emergency orthodontic management or regular consultation.
You’ll meet with a Diamond Braces orthodontist or certified dental assistant who can answer questions, check your progress, and offer guidance on your treatment as we adjust to new health and safety guidelines during this public health situation.
This video conferencing service is being offered at no cost to patients, and your privacy will be protected in our secure, one-to-one video calls.
We are also accepting new consultations via video conference! Schedule an initial, complimentary remote consultation to meet with a Diamond Braces provider, discuss treatment options, and get started on your dream smile!
All Offices and Equipment Will Be Thoroughly Disinfected Between Patients and Throughout Each Day
In order to offer care effectively and safely, we are adhering to rigorous cleaning procedures and strict levels of sterilization and hygiene practices. As a licensed, experienced orthodontic practice, we are used to operating under high levels of sterility, and we will continue to provide the most sanitary, hygienic standards for all of our patients.
Between each visit, exam chairs will be thoroughly cleaned and disinfected with medical-grade products, and all instruments thoroughly sterilized. Our staff change out disposable protective gear such as masks between every patient, and thoroughly disinfect any reusable equipment. As an increased precaution, all staff will be wearing face masks.
Pre-screening Patients Will Help Us Keep Everyone Healthy
If you are experiencing a fever or cough, or if you have just returned from traveling abroad, we ask that you postpone your orthodontic visit and contact our office to reschedule at a later date.
Upon arrival to the office, we will be asking patients about their health status. Patients with a cough of any kind will be asked to wear a face mask during their visit.
If you have an emergency and need to contact us for any reason, email us at email@example.com, or text our emergency hotline: (631) 517-0577.
You can also call your Diamond Braces location and speak directly with our customer service representatives, who can answer any other questions.
Staff May Be Adjusted as We Help Our Employees Care for Their Families
Diamond Braces is truly a community: we care for our patients and their families, and we also care for our employees and their families.
As the Coronavirus outbreak disrupts many areas of life, we may need to adjust staffing to assist those employees who need to be at home with children or loved ones. You may see new faces and miss some familiar favorites during your visit – but don’t worry, all of our doctors and staff are extremely experienced and ready to help you with your braces & Invisalign!
Together, We Can Take Steps to Limit the Spread of Coronavirus
In a public health situation like Coronavirus, is important that we all take the necessary steps to decrease the spread of illness. The following directives are from the Centers for Disease Control and Prevention.
What can you do to keep your community safe?
- Wash hands frequently and vigorously. Scrub with soap and water for 20 seconds (about the time to sing Happy Birthday twice!), dry thoroughly with paper towel or hand drier. Wash hands after touching public surfaces like door handles and elevator buttons.
- Hand sanitizer is also effective (make sure it is at least 60% alcohol)
- Avoid touching your face/eyes/mouth with unwashed hands
- Cough/sneeze into tissue or elbow. Wash hands immediately for 20 seconds.
- Stay home if you are sick: Coronavirus is highly contagious, and is also more dangerous for those with other illnesses. Limit spread of illness by staying home while you are sick.
- Social distancing: avoid gatherings of people. Stay home as much as possible, and limit physical contact, especially with people who are ill.
- If you are sick, wear a face mask. If you are not sick, leave the face masks for those who really need them: those who are ill, and healthcare professionals!
- Clean and disinfect frequently: clean your home and work spaces regularly, especially those surfaces that are frequently touched: doorknobs, light switches, faucets, etc.
If you would like more information, the CDC has more useful facts to help you stay informed. When reading up on Coronavirus, make sure to check the source: worried people sometimes share incorrect information while trying to be helpful.
Diamond Braces is a Part of Your Community, And We’re Working Hard to Keep You Safe and Smiling!
For the past 20 years, Diamond Braces has been committed to providing world-class orthodontic care with friendly, local service. We’ve helped over 100,000 achieve wonderful, healthy smiles with braces and Invisalign.
We are committed to the communities we serve, and this is true during difficult times as well! We’re working tirelessly to keep you safe and informed, and to help you and your family achieve healthy, beautiful smiles to last a lifetime!
If you need more information or have any questions or concerns, please text our emergency patient hotline at (631) 517-0577, or contact your local Diamond Braces office directly.
We are still seeing patients, and accepting new consultations: you can schedule a complimentary consultation at any of our Tri-State area locations! Or schedule a secure video conference consultation via Zoom to begin treatment!
From all of us at Diamond Braces, stay safe, stay healthy. We know our community can emerge from this experience stronger than ever – so don’t forget to smile!